User guide

Logging in

To access the service, go to NHS Record a vaccination and select Log in.

Then choose how you want to log in:

all users can log in securely with Okta
pharmacy users can also log in with their pharmacy IT system, if it is listed on the Log in page

Logging in with Okta

Users who already have an Okta account

Several NHS services use Okta to sign in users securely, so you may already have an Okta account.

If you already have an Okta account, you will get a welcome email telling you how to log in to RAVS using your Okta username and password.

Your Okta username will be the email address used to sign up to RAVS.

If you’ve forgotten your password, you’ll have the option to reset it. If that does not work, contact our support team.

Users who are new to Okta

If you do not already have an Okta account, we will create one for you at the same time as we create your RAVS account.

You will get 2 emails: one from Okta and another from Record a vaccination.

The email from Okta includes an Activate Okta Account link, which expires after 7 days.

If you cannot find the email from Okta, check your spam or junk.

Once you’ve activated your Okta account, you will be able to log in to RAVS with your Okta credentials.

If your Okta link has expired or you have any other issues, contact our support team.

Logging in via an approved pharmacy IT system

Pharmacy users can log in to RAVS via their pharmacy IT system, if it has been approved for accessing RAVS. Approved pharmacy IT systems are listed below the Okta option on the Log in page.

If you are already signed into your pharmacy IT system and select it on the RAVS Log in page, you will go directly to RAVS without having to enter a username or password.

You should also have a direct link to RAVS from your pharmacy IT system interface.

If the email address used for your RAVS account and the one used for your pharmacy IT system are different, you will not be able to sign in to RAVS via your pharmacy IT system. However, you can still sign in to RAVS with Okta, as long as you enter the email address linked to your RAVS account.

How to change the email address linked to your RAVS account

If you want to change the email address that is linked to your RAVS account so that it matches your credentials for your pharmacy IT system, a lead administrator in RAVS can:

deactivate your RAVS account
invite you to RAVS again, with the email you use to access the pharmacy IT system

If you have any problems changing your RAVS account, contact our support team.

Problems logging in

Deactivated account

Your RAVS account will be deactivated if you have not logged in to the service for 90 days. We will email you to tell you this has happened.

If you still need access to RAVS, contact a lead administrator at your organisation who will be able to reactivate your account.

If you are the only lead administrator at your organisation and you’ve been deactivated, contact your Regional Vaccination Operations Centre (RVOC) and ask them to add you to RAVS again.

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